Returns & Exchanges
At Ena Pelly, we want you to love your purchase; however, if you are not completely satisfied, we offer returns on full-priced items within 30 days of delivery. Please ensure all garments are in their original condition, unworn and with all tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose Your Option
Select whether you would like an exchange for a different size, a store credit with a bonus incentive, or a refund to your original payment method.
Pack and Post
Securely package your items and attach the provided prepaid shipping label before dropping the parcel off at your nearest authorized postal location.
Quality Check and Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing