Frequently Asked Questions
Everything you need to know about your Ena Pelly experience.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Domestic express shipping usually arrives within 1-3 business days, while international shipping can take 5-10 business days depending on your location.
What is your return policy?
We offer returns on all full-priced items within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are eligible for store credit only.
How do I care for my leather jacket?
To maintain the quality of your leather, we recommend professional leather cleaning only. Avoid direct contact with water, oil, and heat. Store your garment in a cool, dry place on a wide padded hanger.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination and selected shipping method.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your delivery's progress.